FAQ

Shipping & Delivery
Gladerollinger.dk offers delivery with Post Denmark. Your order will be shipped 1-2 working days after it is placed.
 
During holiday's and sales, there might be a slight delay in processing time.
If you live outside the EU, you are responsible for any customs, tax or duty charges on goods purchased and sent from Gladerollinger.dk.
 
We ship worldwide, do not hesitate to contact us, if price or shipping country is not avaiable.
 
Claims
Gladerollinger.dk provides a 2 years warranty.
 
The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering.
Complaints about defects must be notified to Gladerollinger.dk within a reasonable time. The product can be returned for repair, replacement or if necessary.

Missing deliveries please contact:
Glade Rollinger
Nydamsvej 19, A2
8362 Hørning
 
Email: kontakt@gladerollinger.dk (24h)
Phone (Mon-Fri 9-15): 00 45 29 11 13 87
 
More information on online dispute resolution you can contact: http://ec.europa.eu/odr.
 
Returns
You can return any item purchased at gladerollinger.dk with 14 days after receiving the items. In this context, we ask you to enclose the return note for the purchased goods, as proof that the items are purchased from Gladerollinger.

The accurate amount will be refunded to buyers account when recieved, please note that returning costs are on buyer's own expence.
 
Return address:
Gladerollinger
Nydamsvej 19, A2
8362 Hørning
Denmark
 
Gladerollinger recommends that products are returned with a tracking number - this way it is possible to track the package and waives any doubt that the parcel has been delivered to Gladerollinger.
All products returned to Gladerollinger must be securely wrapped, items damaged caused due to inadequate packaging are not accepted, this also include shoeboxes as they are considered part of the item. If there doubts do not hesitate to contact us: kontakt@gladerollinger.dk  
 
 
Payment
Payment is made by credit card.
At Gladerollinger, you can pay with the following cards:
 
 - Dankort
- eDankort
- Visa
- Visa electron
- Mastercard
- Maestro
- JCB
- American Express
- Mobile Pay

The amount is debited as soon as the order leaves our warehouse.
 
Nets fee:
- Dankort (1,39 dkr)
- Visa/Dankort (1,39 dkr)
- Visa (1,75%)
- Mastercard (1,75%)
- American Express (3,75%)
 
Personal information
No personal information, recorded on Gladerollinger.dk, is transferred, sold or made available to third parties. All information is stored safely and is accessible only to trusted employees of Gladerollinger.dk. For electronic payment we are using a secure encrypted payment method - Epay.
 
See your order
You can at any time see all your orders by logging into your account and click the menu "my account" and the menu "my orders".

Update your account information
To update your account information click into my account. In the left menu you can easily change the login information, addresses, subscribe / unsubscribe newsletter.